by Keith Benjamin | Apr 6, 2007 | Blog, Uncategorized
1. Don't use an appointment book; use a computer. 2. When a patient calls to cancel an appointment, always ask WHEN you can reschedule. 3. When a customer walks into the office for adjustments or repairs, ask when she had her last eye exam. If it has been over a year,...
by Keith Benjamin | Mar 27, 2007 | Blog, Uncategorized
According to the VCA, the single biggest reason people have their eyes examined (36%) is they received a recall card from their doctor.
