Have Opticians Become Consumers?

by | Sep 29, 2014 | Blog

Seth Godin recently wrote a short piece on producers and consumers. In it he noted, In the short run, it's more fun to be a consumer. It sure seems like consumers have power. The customer is always right, of course. The consumer can walk away and shop somewhere else....
The Mom and Pop Business Meme Must Die

The Mom and Pop Business Meme Must Die

by | Nov 15, 2012 | Blog

I’m sure you’ve seen it. It’s spread across Facebook and the rest of the internet like a plague. Every time I see it angers me. And it astounds me to see the people that perpetuate it. When you buy from a small "mom and pop" business, you are not helping a CEO buy a...

A Great Idea to Take Your Optical Viral

by | May 21, 2012 | Blog

Chances are you are struggling to get much traction with your social media efforts. Many ECPs are getting involved in social media, but it seems the overwhelming majority are still having a hard time figuring out how to best utilize it. You do have social media...

Screwing Up: Your Chance To Shine

by | Mar 23, 2012 | Blog

I recently came across this post on Google+. Shocking service from an optician who has just sent me an email saying please don't post negative things about us as it drives small businesses to the wall... then please get your act together and start delivering what you...

Complaints Are a Gift

by | Mar 8, 2012 | Blog

Not long ago, an optician customer began to notice a consistent problem with prism in our freeform product. The deviations were only around a two to three degrees and maybe .25 diopters. His patients hadn't noticed, but the fact that he was seeing the problem only in...