by Keith Benjamin | Nov 24, 2009 | Blog, Uncategorized
How do you handle no-shows? Dr. Neil Gailmard, editor of Optometric Management’s Tip of the Week points out this seemingly innocuous policy decision is a window to the core of your customer service philosophy. Do you let them slide? Do you give them stern warnings?...
by Keith Benjamin | Nov 9, 2009 | Blog, Uncategorized
Nothing is more powerful in growing your business than word of mouth. So, after you’ve knocked your customers’ socks off with your unforgettable brand of customer service, give them a couple of gift certificates (for your store, of course) to be shared only with...
by Keith Benjamin | Nov 3, 2009 | Blog, Uncategorized
I stopped in at a local OD's office today. Last month she ran a "cash for clunkers" promotion. She offered $100.00 off a new pair of glasses for patients that brought in an old pair to be donated to the Lion's Club. Today she reported her promotion resulted in a 41%...
by Keith Benjamin | Oct 21, 2009 | Blog, Uncategorized
So, it’s now been reported by Vision Monday and picked up by our friends over at Eye Overheard (edit: and now a thread on Optiboard), an example of the seemingly quixotic behavior I mentioned in my last post; our fellow OSI laboratory, Nouveau Vision a small lab in...
by Keith Benjamin | Oct 13, 2009 | Blog, Uncategorized
According to Seth Godin… In the 260 weeks from 1966 to 1970, there were only thirteen musical acts responsible for every #1 album on the Billboard charts. He goes on to write… Sometimes, we define a golden age in a market as a time of stability, when one or a few...
by Keith Benjamin | Oct 7, 2009 | Blog, Uncategorized
Second pair promotions are always a topic of industry mags and optical self-help literature. So, what could possibly be done that hasn’t already been covered a thousand times? How about a different way of thinking about your second pair promotions? Here’s a simple...
