Now, imagine your lab hand-walking a special attention, rush job through the line with personal status updates; having your uncut work shipped in 1-3 days, if not sooner; or getting real advice from knowledgeable staff (who answer the phone), based on the feedback from hundreds of thousands of jobs, not the latest line of marketing hype.
Laramy-K staff looks over every order before it gets entered into our system. If anything looks off, say a PD, seg height, b-measurement, we'll call you back to make sure everything was entered correctly. If we think you might have better results with a different design or material we'll make those suggestions. Likewise, if see an option for you to save money with a stock lens over a surfaced lens, we'll let you know.
We try very hard to treat each job as if it were our own, making every effort to optimize for both optics and aesthetics. As our president, Janet Benjamin, likes to say, "We make eye jewelry."
All of which we do to reduce your lab errors, save you both time and money, but most importantly make your patients and customers happy.
Laramy-K is staffed by friendly experts who can find the lens I want and give me real reasons for their answers. They make me feel valued when I call. All the phone people understand lenses and know me and my quirks and preferences.
When a new lab calls, I tell 'em they'll never get me to divorce my lab. When I say that, they often guess who my lab is, which tells me that a lot of other customers feel the same way. I also get the utmost accuracy, and speedy results.
There's a saying that says, 'a company is only as good as the lab that is behind it.' You run an excellent lab!!
It is so nice to know that if I don't have the answer, I can count on you & your staff. Whether it's how to buff up the edge of a polished lens or what base curve a lens comes in, etc, it's nice to be able to call on you. I don't know who puts the sweets in our Friday delivery but at 4pm on Monday they sure taste great!! Thank you, Janet, for all of your help & support. You have a great staff.... especially Doreen!